Refunds and cancellations

This policy explains when you can cancel an order with [Legal name of the business], trading as Inventive International Publishers (“Inventive”, “we”), and what is refunded. It applies to every payment made on this website or through a payment link we send you.

Authored-book packages

Book packages are paid in full or in two instalments. The refund depends on how far your book has gone:

• Before typesetting starts: full refund of everything you have paid.
• After typesetting starts and before the book is sent to print: 50% of the amount paid is refunded.
• Once the book has been printed: no refund.

We tell you by email when typesetting starts and when the book goes to print, so you always know which stage applies.

An ISBN, once assigned to your book, cannot be reassigned, and payment-gateway charges are not refundable. Add-ons that have already been delivered, such as a completed copy-edit, are charged in full even if you cancel the package.

Book chapters and journal papers

Chapter and journal fees are charged only after your work has been accepted. You pay nothing if your work is not accepted.

• If you withdraw after paying and before your chapter or paper is published, the fee is refunded after deducting payment-gateway charges.
• Once a chapter or paper has been published, the fee is not refunded.
• If we cannot publish an accepted, paid chapter or paper for any reason of our own, you receive a full refund.

Conference proceedings and institutional work

Institutional work follows the same three stages as book packages unless the agreement signed with the institution says otherwise.

Bookstore orders

• You can cancel an order before it is dispatched for a full refund.
• If a book arrives damaged or misprinted, write to us within 7 days of delivery with a photograph. We replace the copy or refund it.
• Kindle eBooks and paperbacks bought on Amazon follow Amazon’s own policies.

How to ask for a refund

Write to [email] from the email address you used to order, giving your order or submission reference. Approved refunds are paid back to the original payment method within 7 working days of approval; your bank may take a few more days to show it.

Questions

If you are unsure which stage applies to you, write to us before you cancel and we will tell you exactly what would be refunded.